1. Royal Navy Historical Tours operates a strict code of conduct and we take our obligations very seriously.
The booking conditions below seek to explain as clearly as possible the responsibility between us when you make and we accept a booking. By clicking that you accept, you are agreeing on behalf of all persons named on the booking form to the conditions set out here. This is considered your 'digital signiture'
2. Booking Form and Deposit.
You must send us the appropriate paymeny together with the completed and digitally signed booking form. Your contract comes into existence when we e-mail our confirmation invoice and will be governed by English law and subject to the exclusive jurisdiction of the courts in England and Wales. We will normally expect to confirm your booking within 48 hors of our recieving the completed booking and deposit. The confirmation invoice will confirm details of your booking and show any outstanding balance.
3. If you cancel your tour
Cancellation of booking is only effective when received in writing from the person who signed the booking form. In order to cover our expenditure we charge a cancellation fee according to the scale shown below.
Period before scheduled departure date within which written instructions are received by Royal Navy Historical Tours Cancellation fee shown as a % of our tour price (excluding insurance premium)
More than 56 days 20%
43 - 56 days 30%
15 - 42 days 45%
11 - 14 days 60%
6 - 10 days 75%
0 - 5 days 100%
When journeys involve scheduled services, we reserve the right to charge additional cancellation fees to cover any cancellation fees we are charged by our suppliers. You may be able to reclaim a refund of part of the cancellation fee if the reason for the cancellation falls within the terms of your travel insurance policy.
4. If you change your booking
If you want to change any details of your booking we will do our best to help. However, as a contribution to our expenses, there is an amendment charge of £25 per person per amendment (up to a maximum of £100 per booking form). If you change your booking within eight weeks of departure, we reserve the right to charge cancellation fees as shown in section 4. All amendments must be confirmed to us in writing.
5. If we cancel your booking
A minimum number of passengers are needed for each tour to be viable. In the event of a shortfall or other exceptional circumstances we reserve the right to cancel your booking. If this happens you will be offered the choice of transferring your booking to another tour or a full refund. If we cancel your booking within eight weeks of your departure you will be due compensation on the scale set in section 7, except when the cancellation is due to events beyond our control.
6. If we change your booking
Arrangements are made many months in advance and changes are sometimes necessary, usually if we are dissatisfied with the services of a supplier. If a major change is necessary we will tell you as soon as we can. If you decide not to accept the change we will refund your payment plus compensation or a credit towards another tour on the scales below. Compensation does not apply to changes due to circumstances beyond our control. We reserve the right to change our itineraries due to traffic or weather conditions, diversions, alteration to coach schedules, any other operational reasons or other reasons of force majeure including any event that we or the suppliers of the service(s) in question could not reasonably foresee or avoid. Such circumstances include war or threat of war, civil strife, terrorist activity, adverse weather conditions, natural or nuclear disaster, industrial dispute and fire.
Period before departure date Price of tour per person
Up to £200 £201-£500 Over £500
Compensation per person
More than 56 days Nil Nil Nil
15 - 56 days £5 £10 £20
0 - 14 days £10 £20 £30
7. Our responsibility for your tour
We accept responsibility for ensuring that your tour is supplied to you as described on the website and to a reasonable standard. We also accept responsibility for what our employees, agents, suppliers and subcontractors do or do not do (providing they were at the time carrying out work authorised by us). This responsibility is however subject to section 7 and the other terms of these booking conditions. Any claims arising from these acts or omissions shall be limited to twice the basic tour price for the persons affected, except in the case of loss or damage to personal possessions where our liability is limited to £40 per person affected, as it is assumed that you have taken out adequate insurance cover.
If you or any member of your party suffer illness, injury or death arising from the negligence of our suppliers in the provision of services contracted by us we will accept responsibility providing they were acting within the course of their employment when the accident occurred. If you or any member of your party suffers illness, injury or death through misadventure during the tour, arising out of activity that is not part of the tour we may, at our absolute discretion offer appropriate assistance to you. This includes advice, guidance and initial financial assistance up to a limit of £5,000 to assist you to bring legal action, provided such assistance is sought within 90 days of the date of misadventure. If you make a successful claim against a third party or a suitable insurance policy is in force, we will be entitled to reclaim the costs we actually incur from you. In the event of a claim against us, we reserve the right to claim in your place against the person or organisation responsible for the illness or injury.
8. Indemnity
We expect all our clients to have consideration for their fellow passengers. In the event of any client behaving in such a way that is likely, in our opinion or in the opinion of any person in authority, to cause offence, danger, damage or distress to others, we reserve the right to terminate that person's tour arrangements. If this happens to you, our responsibility for your tour will cease immediately and we shall not be liable for any costs or expenses incurred by you as a result. Full cancellation charges will apply and we will be under no obligation for any refund, compensation or loss you may incur. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, or to the vehicle in which you are travelling, or cause delay or diversion to any means of transport, you agree to fully indemnify us against any claim (including legal costs) made against us by any party.
9. If you have a complaint
If you have a complaint about any aspect of your tour, you must tell our representative at the time (together with the supplier of the services in question, if applicable) so that the matter may be resolved on the spot. If the matter cannot be resolved on the spot please ask for a Report Form, which you must complete immediately. On return from your journey you must write to us within 28 days with full details. We undertake to deal with your complaint promptly, carefully and fairly, but cannot accept liability in respect of any claim of which we are not notified in accordance with this clause.
Disputes arising out of, or in connection with, this contract that cannot be settled amicably may be referred to arbitration under a special scheme, which, although devised by the Association of British Travel Agents, is administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration, based on documents alone, with restricted liability for costs on the customer. Full details will be available on request. The scheme does not apply to claims over £5,000 per person. There is also a limit of £25,000 per booking. The rules of the scheme provide that the application must be made within nine months of the date of return from the Tour but in special circumstances it may be offered outside the period.
Other Information.
10. Baggage allowance
Those on coach tours are asked to limit baggage to one piece plus hand luggage per person.
11. Coach travel
Smoking is not permitted on any coaches used by us. However, regular stops are programmed so that those who wish to smoke may do so. On some coaches, rear seats may not recline. Please note that any timings and itineraries are for your guidance and may be subject to change.
12. Special requests
Please tell us in writing at the time of booking if you have any special requests relating to rooms, dietary or health matters. We will do our best to meet your request but are often dependent upon our suppliers. The noting of a special request on the confirmation invoice is therefore not a guarantee that it can be met. Check in and check out times will vary slightly between hotels, generally check in is from 2pm onwards and check out time is by midday. However on all our tours we will endeavour to make arrangements to fit with transport schedules.
13. Passengers with a disability
We will always do our best to accommodate those who are handicapped or have restricted mobility. It is particularly important that you advise us in writing of any disabilities or medical conditions that may affect your tour. Coaches can be difficult to get on and off, though we will attempt to help in any way we can.
14. Data Protection
We take full responsibility for ensuring that proper security measures are in place to protect your information you provide (such as name, address, any special needs/dietary requirements etc). We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)